24-Hour Emergency Call-Out

Let’s face it, gas can be dangerous. If you smell a leak or suspect a fault with your system, the consequences of delaying an investigation or repair could be catastrophic. Issues like these need resolving as soon as possible, and that’s why Adapt Gas Solutions have emergency gas engineers on call 24 hours a day, covering Greater Manchester and the North-West.

However, we also know that dealing with an unforeseen leak or fault like this can be stressful, and something of a step into the unknown – so we’ve put together this step by step list that will walk you through the process of calling out an Adapt Gas emergency gas engineer from start to finish.

Step One: Suspecting an Issue

‘I think I have a problem, and I CAN smell gas.’
The first thing to do in this situation is remain calm. Open all the doors and windows you can to let fresh air in and let any gas trapped indoors to escape. One you’ve done this, turn the gas off at the mains (there’s usually a mains gas tap for your property near your meter). Finally, leave the property and do not re-enter it until an emergency gas engineer arrives.

‘I think I have a problem, and I CAN NOT smell gas.’
If you can’t smell gas, then the process becomes a lot more simple. There’s no need to evacuate – just stay clear of the appliance or infrastructure that you suspect to be faulty, and move on to step two below…

Step Two: Getting Help

No matter whether you can smell gas or not, it’s time to call 07814 701 798 and get in touch with the Adapt Gas team. We’ll take your basic contact details, and ask you briefly about the problem and where it is. We’ll then dispatch an emergency gas engineer to help you.

If you can smell gas then you should either call us from a neighbour’s house, or from outside. DO NOT call us from inside your property. In this case you should also call the National Gas Emergencies Number on 0800 111 999, and follow any advice they give to you while you wait for your emergency gas engineer to arrive.

Step Three: After Your Emergency Gas Engineer Arrives

Once your emergency gas engineer is on the scene then you’ve done the hard part. They’ll investigate the gas appliance or infrastructure in question, identify and diagnose any issues that may be present, and resolve them to the best of their ability.

While at your property an Adapt Gas emergency gas engineer may have questions for you, they may need to call in further support, or they may need to leave and return to your property – for example to pick up a part before coming back to install it. You should answer any questions as honestly and as fully as you can, and if they do need to leave our emergency gas engineer will advise you as to what you should do next, or in their absence.

Step Four: Billing

The nature of an emergency call out means that we can’t provide quotes ahead of time or take payment for work until the job has been completed. We simply don’t know what we’ll find until we get to you, and so it wouldn’t be fair on anyone to guess what work will be needed and how much it will cost. However, once the work has been completed – and your gas appliance or infrastructure is once again in good, safe working order – we’ll invoice you as promptly as we can for the work and go through payment options with you if you wish.

The works undertaken by our emergency gas engineers include fault investigation (and repairs where possible) in the following areas:

• • Gas plumbing & pipework
  • Gas heating, burners & boilers (including LPG)
  • Hot water tanks
  • Steam
  • Air conditioning faults
  • General short-notice servicing & maintenance
  • Catering certification

In addition to this, an Adapt Gas emergency gas engineer can also carry out emergency installation of gas appliances, including (but not limited to):

• • • Boilers
    • Burners
    • Warm-air heating
    • Tube heaters
    • Biomass installations

For more information regarding our emergency gas engineers or the 24 hour call out service in Manchester and the North West UK, contact us today.